IAMF & Eclipsa Audio Support

Immersive audio specialists on your team, every month.

IAMF and Eclipsa Audio are the new open standard for immersive sound on YouTube, Android, smart TVs and the web. The format is young, the tooling is still settling and very few people have shipped it at scale. Our monthly support plans give your team direct access to the people who already have.

Engagement
Monthly support plan
Start
Onboarding within two weeks
Best for
Platforms, labels, studios and device makers
Pricing
Tailored by our sales team

A brand-new format with very few experts

Teams adopting IAMF run into the same walls: unclear encoder settings, files that play on one device and fail on another, uploads that lose their immersive track, and loudness or channel layout surprises that only show up after release.

  • Encoder and profile choices that are hard to get right the first time
  • Playback that differs between YouTube, Android, browsers and TVs
  • ADM and Dolby Atmos masters that need careful translation
  • Release deadlines with no one to call when something breaks

Built for

  • Streaming and video platforms
  • Record labels and distributors
  • Immersive and mastering studios
  • TV, phone and device makers
  • Player and app developers

The results you can expect

Ship with confidence

Every release is checked against the IAMF specification and real playback targets before it goes live.

Fix problems fast

A named specialist answers your questions and works through issues against clear response targets.

Keep the artist’s intent

We measure each render with our Intent Fidelity Score so the immersive mix sounds the way it was meant to.

Stay ahead of the standard

You hear about spec updates, encoder changes and new playback platforms before they affect you.

What's included

Format and integration

  • IAMF profile, codec and layout guidance
  • Encoder and decoder integration reviews
  • Player and app playback troubleshooting
  • Binaural and speaker rendering checks

Release and delivery

  • Pre-release file validation
  • YouTube and Android publishing guidance
  • ADM and Dolby Atmos to Eclipsa Audio translation
  • Loudness and channel layout checks

People and process

  • Named support lead
  • Private support channel and scheduled calls
  • Monthly health report
  • Team onboarding sessions

Support plans

Every plan is tailored to your volume and platforms. Our sales team will prepare a proposal for you.

Essential

Teams preparing their first Eclipsa Audio releases

  • Email support on business days
  • Response within one business day
  • Pre-release checks for a set number of files each month
  • Quarterly review call

Professional

Labels, studios and apps releasing every month

  • Private support channel
  • Response within four business hours
  • Expanded monthly file validation
  • Monthly health report and review call
  • Named support lead

Enterprise

Platforms and device makers shipping at scale

  • Priority line for critical issues
  • Fastest response targets, agreed in writing
  • Engineering reviews of your encoder and player
  • Dedicated specialist team
  • Roadmap input and early access to new tools

How it works

  1. Discovery call: We learn about your catalog, platforms, release schedule and the problems you want gone.
  2. Tailored proposal: Our sales team recommends a plan and response targets that fit how you work.
  3. Onboarding: We review your current pipeline, set up your support channel and agree on a release checklist.
  4. Ongoing support: Day-to-day help, monthly reports and regular reviews keep everything running smoothly.

Deliverables

  • Pipeline review with recommendations
  • Custom IAMF release checklist
  • Monthly health and quality report
  • Intent Fidelity Score reports for validated files
  • Direct line to our specialists

Frequently asked questions

Do we need to use the Spatial9 app to get support?

No. Our support covers IAMF and Eclipsa Audio wherever you use it, including your own encoders, players and pipelines.

Can you help with Dolby Atmos and ADM masters too?

Yes. Translating ADM and Dolby Atmos masters into Eclipsa Audio is one of the most common things we help with.

How much does a plan cost?

Pricing depends on your volume, platforms and response needs. Contact our sales team and we will prepare a proposal for you.

Can we change plans later?

Yes. You can move between plans as your release volume grows.

Contact sales

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