Introduction

Spatial9 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our spatial audio processing platform and services.

Information We Collect

Personal Information

We collect information you provide directly to us, including name, email address, company information, and payment details when you create an account or purchase our services.

Audio Files

When you upload audio files for processing, we temporarily store these files to perform spatial audio conversion. Files are automatically deleted after processing is complete unless you choose to save them in your account.

Usage Data

We automatically collect information about your interactions with our platform, including pages visited, features used, processing jobs submitted, and technical data such as IP address, browser type, and device information.

How We Use Your Information

Provide, maintain, and improve our services
Process your spatial audio files and deliver results
Send you technical notices, updates, and security alerts
Respond to your comments and questions
Analyze usage patterns to improve user experience
Detect, prevent, and address technical issues or fraud
Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your information, including:

End-to-end encryption for file uploads and downloads
Secure cloud storage with access controls
Regular security audits and penetration testing
Employee training on data protection practices
Automated file deletion after processing

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Uploaded audio files are automatically deleted after 30 days unless saved to your account. You can request deletion of your data at any time by contacting us.

Your Rights

Depending on your location, you may have the following rights:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to or restrict processing
Data portability
Withdraw consent at any time

Third-Party Services

We use third-party services for payment processing, analytics, and infrastructure. These providers have their own privacy policies and we encourage you to review them. We do not share your audio content with third parties except as necessary to provide our services.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@spatial9.ai

Address: Spatial9, Inc.